Repair Warranty

All replacement components are supplied with a ninety (90) day warranty.

Repair Charges

Repair charges for products are determined by the price of the actual component or components which require replacement - plus a test and evaluation fee and return carriage. AJM Automation Ltd will contact the customer/distributor if a product is "beyond repair". No additional work will be carried out until AJM Automation Ltd receives written approval from the customer, for the additional costs incurred.

No Problem Found Classification (NPF)

When a unit has been sent in for repair and no problem is found, it is AJM Automation's policy to charge a testing and evaluation fee. Should a unit have third party cards fitted which cause the problem, we will endeavour to replace or repair the cards at a stated price.

Software Liability

AJM Automation Ltd accept no liability for application software on any units sent for repair. It is the customer's responsibility to make appropriate software backups before despatch, in case data is lost during the repairs procedure. All efforts will be made to protect the original application and settings where possible.

Repair Procedure

To obtain an RMA number, please contact:

• support@ajmautomation.com, or
• +44 (0) 7957 434593

with all of the following information:

• Name and email address of responsible person
• Technical contact to answer questions about the unit
• Telephone and Email number
• Accurate description of the problem
• Purchase order number for repairs
• Model and Serial numbers

An RMA must be obtained before any units are sent for repair.

Returning Goods

Goods returned for repair must include an RMA number and should be addresses to:

Industrial Repairs (RMA ###)
AJM Automation Limited
138 Main Street
Repton
Derbyshire
DE65 6FB
ENGLAND

Prior to shipping please advise courier service used so we can track the delivery.