Industrial Repairs

AJM Automation Limited is the official European repair and service centre for CTC Parker Automation. We offer a repair and service facility for CTC Parker products and AJM Automation Limited systems.

To send a unit for repair, you will need a Return Merchandise Authorisation (RMA) number.

Procedure for RMA number

To obtain an RMA number, please contact [email protected] or +44 (0) 845 2600 228 with all of the following information.

Returning goods

Goods returned for repair must include and RMA number and should be addresses to:

Industrial Repairs
AJM Automation Limited
138 Main Street
Repton
Derbyshire
DE65 6FB
ENGLAND

Repair warranty

All replacement components are supplied with a ninety (90) day warranty.

Repair Charges

Repair charges for products are determined by the price of the actual component or components which require replacement - plus a test and evaluation fee and return carriage. AJM Automation Ltd will contact the customer/distributor if a product is "beyond repair". No additional work will be carried out until AJM Automation Ltd receives written approval from the customer, for the additional costs incurred

No Problem Found Classification (NPF)

When a unit has been sent in for repair and no problem is found, it is AJM Automation's policy to charge a testing and evaluation fee. Should a unit have third party cards fitted which cause the problem, we will endeavour to replace or repair the cards at a stated price.

Software Liability

AJM Automation Ltd accept no liability for application software on any units sent for repair. It is the customer's responsibility to make appropriate software backups before despatch, in case data is lost during the repairs procedure. All efforts will be made to protect the original application and settings where possible.